Hertzler Systems offers technical support to our U.S. and international customers via our Technical Support Web page, Internet, email, fax, or direct telephone support.
Visit our Technical Support Web page at www.hertzler.com/php/support/index.php for the latest Technical Notes, FAQ documents and Service Pack information. You may browse the Frequently Asked Questions section or search the solutions database for the answers you need. You can also send us email from the Personal Assistance section for a response to your particular issue.
If you need technical support to help you solve a software-related issue, you may contact a Hertzler support engineer by:
Email support@hertzler.com
Fax (574) 533-3885
Phone (574) 533-0571, ext. 2 (8 a.m.–5 p.m. Eastern time zone) (Free for HertzlerNet members)
When you contact us for technical support by telephone, you should be at your computer and have your Product Serial Number in hand. We can then assist you more efficiently.
When you contact us by website, email, or fax, please provide detailed information about the problem that you are encountering, including name, company name, serial number, product module, version, and screen captures.
HertzlerNet members may submit questions directly from our we site. To learn more about HertzlerNet, go to www.hertzler.com/php/support/index.php. To login in you will need your HertzlerNet user name and password. Please also have available your serial number, details of the incident, and any available screen captures.
Not a HertzlerNet member yet? Please contact our Sales Department to learn how to join.