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Manufacturing executives have traditionally viewed quality assurance as a cost center; a mandatory line item in the cost of goods sold that did not deliver competitive advantage. This view relegated quality management and quality managers to the sidelines. Without executive leadership and coordinated enterprise-wide quality management programs, many manufacturers ‘made due’ with disjointed quality processes that left both regulators and customers wanting.

Times have changed. This benchmark study showcases the performance benefits manufacturers are currently enjoying due to the adoption of enterprise quality management strategies and technologies. These manufacturers are now focusing on quality management initiatives as a source of competitive advantage, while responding to the market pressures to both reduce the cost of quality and improve finished product quality.

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