The Engage Phase begins with your purchase order for software or services, or both. Typically, it includes:
- Project Launch
- On-site Implementation / Training
- Implementation Review / Ongoing HertzlerNet Support
We work with your team to prepare for the project launch. The actual deployment typically includes on-site services for connecting to equipment on the factory floor, or integrating to software systems behind the corporate firewall. Often, over time, we shift to a combination of on-site and virtual services.
Training is an important part of the deployment cycle. Depending on your needs, we “train the trainer” or train end users. Our team will help you select the training modules that meet your needs so that we empower your people to do their jobs without depending on us.
As we wrap up deployment, we revisit your Critical to Success Objectives to ensure that you see success. For large projects this may include a formal Implementation Review, conducted in person with our team. For other projects, this may take the form of a conference call.
However it happens, you deploy GainSeeker Suite to achieve a business goal. Our aim is to do everything we can to help you meet your Critical to Success Objectives. We’re also working to continuously improve how we work, and the value you experience from working with us.
We’re also supporting your team as necessary to ensure you are continuously running smoothly on a daily basis.
Hertzler Systems excels at aligning our organization with your needs. You don’t need to take our word. Please visit Capterra.com an independent B2B software review site, for unedited reviews of Hertzler Systems and GainSeeker Suite.