Current Way of Working Was Perceived as Good Enough
Dan Wadyka, Assistant Director of Quality Control at Giorgio Foods, was caught between a rock and a hard place. On the one hand, new company leadership was pushing for major growth and change. On the other, some managers and supervisors felt that the current way of working was good enough.
Wadyka saw an opportunity to support the growth initiatives of the leadership and galvanize support for these initiatives among middle management.
Production workers track product weights on the production line for frozen pizzas. These checks were recorded on paper, and the supervisor
calculated average weight throughout the shift to maintain control of the product. At the end of each day, the data collection sheet was replaced and the completed form was collected for sign off and storage.