New services offered by Hertzler Systems provide new option for technical support and help clients to optimize deployment, save time and reduce clutter.
Goshen, IN, June 14, 2006 – Hertzler Systems Inc., developer of the popular GainSeeker Suite for real-time data acquisition and analytics, today announced two new services for their customers. The new services are available only to members of HertzlerNet.
The first innovation is live on-line chat for technical support questions, available exclusively to HertzlerNet members. Now in addition to initiating, updating and tracking technical questions on-line, customers can also chat live on-line with a support technician. Online chat is a simple but powerful tool for resolving technical questons.
The second innovation, the GainSeeker Tune-up service, helps users get the most out of GainSeeker Suite. Just as periodic “tune-ups” help your car to run more efficiently, performing a tune-up on your GainSeeker deployment can help you to work more efficiently by:
- Tuning your database for optimum performance
- Archiving old or unused data, standards, templates, user logins, etc.
- Implementing the newest GainSeeker features and functionality
- Identifying the most efficient ways to perform daily tasks in GainSeeker
According to company president, Evan Miller, the GainSeeker Tune-up can provide unexpected benefits.
“During a recent tune-up,” Miller said, “our customer mentioned that he had to prepare a standard report for his customers each week. Our consultant was able to show him one short cut that now saves him several hours each week. Needless to say, our customer was delighted!”
For HertzlerNet members, this new service is available at a discount of up to 45% off the normal on-site service rate.
Read complete details about the GainSeeker Tune-up service, or call 574-533-0571.
About Hertzler Systems
Hertzler Systems provides seamless, accurate data acquisition solutions that drive business transformation. They have been in this business for over 20 years, with a diverse customer base in service, transactional and manufacturing environments. Their software and services enable clients to connect, collect, and analyze data – building a robust data infrastructure for making data-driven decisions. These capabilities help clients to increase profitability by reducing costs, cycle time, and errors. Hertzler’s clients include Boeing Aerospace, BAE Systems, Crown Audio, IDEX Corporation, McCormick & Company, Inc., Hormel Foods Corporation, and Titleist & Footjoy Worldwide, just to name a few.