Hertzler customer realizes 171% ROI in seven months following deployment of GainSeeker® Suite into repair and customer returns areas of business. The new application enabled the company to significantly improve throughput and first pass yield.

Goshen, IN, October 7, 2009 – Hertzler Systems Inc., provider of SPC Software, KPI software, and Operational Intelligence software, has released a new client case study: “Creating a data-driven, fix-to-root-cause culture.”

The article features Crown Audio, a world-wide manufacturer of amplifiers and products for professional audio markets. It documents how the company achieved a Return on Investment (ROI) of 171% in seven months when they implemented a standardized system for managing in-plant and customer return data. The new system enabled the company to significantly improve throughput and first pass yield.

According to Andy Stump, Crown’s Operations VP, Hertzler’s GainSeeker Suite played a crucial role in the effort. “We would never have been able to capture the changes we needed to make if we didn’t have GainSeeker… GainSeeker is the tool that enabled our people to make the changes.”

The free case study is available from Hertzler’s website.

About Hertzler Systems Inc.

Hertzler Systems provides seamless, accurate data acquisition solutions that drive business transformation. The company provides the leading real-time data acquisition and analytics SPC software, GainSeeker Suite. This system is best used by lean and progressive companies, connecting with devices and other information systems, collecting data and alarming key personnel when problems arise; this technology allows organizations to analyze data for root cause problems, converting data into knowledge.

Hertzler Systems has been a leader in Statistical Process Control, SPC Software and Six Sigma for over twenty years, and serves a diverse customer base in service, transactional and manufacturing environments; clients include BAE Systems, Crown Audio, IDEX Corporation, McCormick & Company, Inc., Hormel Foods Corporation, Titleist & Footjoy, IDEX Corporation, and TaylorMade-Adidas Golf Worldwide.

About Crown International

Crown International, a Harman International company, manufactures amplifiers and systems control products for professional audio markets worldwide. Crown is located in Elkhart, Indiana.

About Harman International

Harman International Industries Incorporated designs, manufactures and markets a wide range of audio and infotainment products for the automotive, consumer and professional markets. Harman International maintains a strong presence in the Americas, Europe and Asia, and employs around 9,500 people worldwide. The Harman International family of brands includes AKG®, Becker®, BSS®, Crown®, dbx®, DigiTech®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson®, Revel®, QNX®, Soundcraft® and Studer®. Harman International’s stock is traded on the New York Stock Exchange under the symbol NYSE:HAR.