Turning field failures into supply chain leadership
A recent report by Gartner notes that although quality receives strong endorsement and support from executive sponsors: “Only 22% of the respondents in a 2015 Gartner study on quality in the supply chain claim quality as an integrated function of their supply chains, and even fewer report is as a discipline. It's no wonder that over half of the high-profile quality failures of the past decade, ranging from flawed product launches, customer and patient safety incidents, and product recalls, are rooted in the extended value chain.” So how do you go about integrating quality across your supply chain?